Knowledgebase

PROBLEM:

MSN customers will not be able to use their outgoing SMTP mail servers (mail.yourdomain.com) that are provided to them with their hosting account. MSN blocks all outgoing email if you aren't using their own SMTP servers. If you are using your own SMTP servers you will see the following error or an error close to this one:

The connection to the server has failed. Account: 'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


SOLUTION:

You will have to use MSN's outgoing mail servers for all of your email accounts. Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through MSN servers. This allows MSN to monitor its users and to make sure they are not sending out SPAM. To set up MSN SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the Outgoing Mail Server (SMTP) field you will enter your MSN SMTP server as your SMTP server. You must then enter your MSN username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You will check off "My server requires authentication" and you'll click on "settings" to enter your MSN username and password.

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