FAQ - Website Help -

Where do I start?
By contacting customer service. We can walk you through each step. Complete Interactive will create a website by talking with you and helping you lay out your website one step at a time.

How much will my site cost?
There are hundreds of variables that will affect the cost of your site, but what it comes down to is time and materials. Materials refer to professional photographs, copywriting, Java applets, site specific tools and things of this nature. The more time and/or materials it takes, the more your project will cost. We will work within any business budget.

Can I update my site myself?
If you're comfortable with making minor changes to your site we see no reason why you shouldn't. Of course, we'll give you a hand if you need help. The one thing we don't recommend is making major changes to your site yourself. We've seen many people ruin their sites in the process of trying to save a few dollars.

Do you re-design existing sites?
Yes. We enjoy breathing new life into an existing design. We will do a full evaluation of your current site and work closely with you to create a new site that conveys your company message.

What is a basic overview of the process from start to finish?
While the process varies slightly from project to project, we first define the scope of the project, propose solutions to the problems, produce the project, test it thoroughly, and then launch it. We then slip behind the scenes and maintain the site for you until updates or new work is needed. This process requires a great deal of work throughout, on both ends--yours and ours.

How long will it take to complete my project?
While every project differs in scope, typically we have a 14 to 60 day turnaround time. Factors that can affect this timeframe include such things as your availability and response time, as well as our current workload.

Do you host the sites you build?
Absolutely. Using only the best equipment, software and connections we ensure that your site is fast, secure, and reliable.

Pre-sales questions

Will you place ads on my site?
We will NOT place ads on your site.

Do you allow sites to advertise for money, on their web site?
Yes, we allow sites to have commercial advertisements.

What forms of payment do you accept?
Master Card, Visa, Discover and AmEx.

Are your server's Unix, or NT?
Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Do you allow adult sites?
Yes, we allow adult sites. No porn sites are allowed and will be removed. By adult sites, we allow adult content that might not be for kids. We judge our hosted sites like the movie rating system. We allow R rated material but do not allow porn websites.

Is tax included with my monthly or yearly plan?
Yes, tax is included within the price.

What control panel do you use and do you have a demo?
The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Can I pay monthly?
Yes, you may pay monthly.

Can I host friends?
Yes, you may host your friends.

How long does it take to setup my account?
Your account will be setup automatically within 24 hours of ordering. We will verify credit card info to make sure cards are not stolen.

Are there any hidden costs, or setup fees?
No.

Do you offer telnet or shell access?
No, due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Can I password protect directories?
Yes you can password protect directory's within CPanel.

DNS

How long does it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate.

What do I set my domain's name servers to?
Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel

Do you have a manual for our control panel?
Go to http://www.cpanel.net/docs/cp/index.html

Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel.

How do I make sub-domains?
To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Where can I download a free FTP?
We recommend downloading WS_FTP from here or FileZilla from here.

It's not letting me upload my files what's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.

Why doesn't my ftp password change when I change my Cpanel password?
Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

What is the path to my users files?
The path is /home/username/public_html

What is the local path to perl?
The path to perl is /usr/bin/perl

What is the path to curl?
The path to curl is /usr/bin/curl

What is the path to ImageMagick?
The path to ImageMagick is /usr/bin/

What is the path to convert for ImageMagick?
The path to convert is /usr/bin/

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail

E-mail

How do I create email accounts?
To create an email account login to your control panel and click add/remove email accounts.

What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com

Where do I go to check my emails using my browser?
yourdomain.com/webmail/

How can I setup webmail to go directly to horde, neomail or squirrel mail?
Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

None of my cgi scripts are working on the server. How do I get them to work?
Make sure that they are chmoded to 755.

How do I create databases and manage them?
Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

What version of PHP are you using?
We are using versions 4.3.3 and 4.3.4

What version of perl are you using?
We are using version 5.6.1.

What version of MySQL are you using?
We are using version 4.0.15

What version of cpanel are you using?
Our servers automatically stay up to date with the most recent stableCpanel version.

Billing

How do I make a payment?
All online payments are recurring. Your payment will automatically be deducted.

How do I stop billing?
If you wish to close your account simply email us your username,password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content." We will cancel your account at the end of the current billing month. We do not prorate for a cancelation in the middle of a payed month.

SSL

What is the difference between shared ssl and private ssl?
A shared ssl displays as https://ip/~yourusername/. A private ssl would display as https://www.yourdomain.com in the address bar.

How do I purchase a private ssl from you and what type is it?
Please email to do so.

What's the path to the free shared ssl?
We need to activate the shared ssl on each site manually that will require it.

I'm going to purchase my own ssl what do I need to know?
Our servers are Apache + Mod SSL If you require assistance from us toinstall it there will be a $30.00 installation fee.

How do I transfer a ssl?
Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

READ THIS BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain CPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from CPanel.

What is a subdomain?
www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. Example... forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Add-on Domains

What is an addon domain?
An addon domain is a fully functional domain that will work out of afolder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the site's DNS you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com DO NOT put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main account's ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris, you cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" Fill in any password you want here.

Help I added an addon domain why did it say subdomain added?!!?
It creates it as a subdomain by creating the folder within your mainsites ftp. Please ignore this! It is a fully functional domain name. It isonly called a subdomain when in fact it is an addon domain.

If you have other questions which are not answered above, feel free to contact us.

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